Privacy Policy

Introduction

Welcome to https://local-businesses-frankston-vic.thebestlocalpro.com (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from visitors and users of our website, applications, services, and products.

Scope

This policy covers all aspects of your interaction with https://local-businesses-frankston-vic.thebestlocalpro.com, including our website, mobile applications, online services, and any other digital platforms or tools we provide. Please note that this policy does not extend to third-party websites or services that you may access through links on our platform. These external sites have their own privacy policies, and we encourage you to review them before sharing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using our applications and services as an authorized user.
Visiting our websites that link to this Privacy Policy.
Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The information we gather includes:

Account Information: Details required to create and manage your user account, including username, email address, and password.
Payment Information: Data needed for processing payments, such as credit card numbers, billing addresses, and payment history.
Financial Information: Personal financial details used for subscription plans or service-related transactions.
Purchase Information: Records of your purchases, order history, and product preferences.
Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information from your smartphone or tablet.
Location Data: Geographical coordinates when you access our services on a mobile device.
Feedback: Your comments, reviews, and responses to surveys or feedback forms.
Social Media Information: Data obtained from social media platforms when you choose to log in via these accounts.
Product Information: Details about products you view, purchase, or interact with on our platform.

We collect this data through various means, including manual input by users, automated tracking technologies (like cookies and browser fingerprinting), and third-party service providers who assist us in gathering information.

Cookies

We use cookies to enhance your experience when interacting with our website and services. Cookies are small text files stored on your device that serve different purposes:

Strictly Necessary: These cookies enable core functionality, such as allowing you to navigate through pages and post comments. Without them, using our website would be significantly impaired.
Preference: Cookies in this category remember your preferences and settings, ensuring a personalized experience.
Analytics: Analytics cookies help us understand how users interact with our site, providing insights for improvement and optimization.

Users can control non-essential cookies through our built-in Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

The duration we retain personal data depends on the purpose for which it was collected. We adhere to legal requirements and industry best practices for data retention periods:

Data required for service provision and contract fulfillment is kept for the duration of the service or until the contract expires.
Financial and transaction data is retained for accounting and tax purposes, typically 7 years.
Personal data associated with marketing communications may be stored up to 24 months after your last interaction unless you withdraw consent.

Once the retention period elapses or when data is no longer needed, we securely delete or anonymize the information to ensure confidentiality.

Security Measures

We implement robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of sensitive data during transmission and at rest.
Secure third-party processing partners who adhere to strict privacy and security standards.
Regular security assessments and updates to address emerging threats.
Access controls and employee training to ensure only authorized personnel can access personal data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or the applicable legal age in your jurisdiction). If you believe we have collected such data, please contact us immediately, and we will take prompt action to rectify the situation.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you and receive a copy of this information.
Rectification: The right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): Requesting the deletion of your personal data, except where we have compelling legitimate grounds to retain it.
Restriction: Limiting the processing of your personal data in certain circumstances.
Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Opposing the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
Filing Appeals/Complaints: You can file a complaint with us or a relevant supervisory authority if you believe your privacy rights have been infringed upon.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your request within a reasonable timeframe and as per applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to your privacy:

Email: [email protected]
Postal Address: [Insert Address]

We appreciate your trust in us, and we are committed to maintaining the highest standards of data protection.