Privacy Policy

Privacy Policy

Introduction

At https://local-businesses-frankston-vic.thebestlocalpro.com (hereafter referred to as “our website” or “we,” “us,” or “our company”), we take the privacy and security of your personal data seriously. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and handling of information about users who visit our website, engage with our services, or interact with us in any way. Our policy is designed to comply with various international data protection laws, ensuring that your rights and freedoms are respected at all times.

Scope

This privacy notice applies to all aspects of our website, including but not limited to:

  1. Website content and functionality.
  2. Applications developed by us or integrated into our platform.
  3. Services offered through our website, both online and offline.
  4. Any third-party services or tools linked from our site, except for instances where their own privacy policies take precedence.

Processing Activities

Our policy covers various interactions, including but not limited to:

  1. When you create an account on our platform and use our services as an authorized user.
  2. During your visits to our website, whether through a web browser or mobile device.
  3. Whenever we communicate with you via email, telephone, or text messages (SMS) for marketing, transactional, or other purposes.

Personal Data Collection

We collect several types of personal information about our users to enhance their experience and provide tailored services. Here’s a detailed breakdown:

  1. Account Information: Details required to create and manage your user account, such as username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including cardholder name, credit/debit card numbers, expiration dates, and security codes.
  3. Financial Information: This may include bank account details, investment portfolios, or other financial records, used for financial services or analytics.
  4. Purchase Information: Details of products or services bought from us, including quantities, prices, and purchase dates.
  5. Mobile Device Identifiers: Unique device IDs, advertising IDs, or similar identifiers to deliver targeted ads and analyze mobile app performance.
  6. Location Data: Geolocation information collected when you use our location-based services or consent to share your location.
  7. Feedback and Reviews: Personal comments, ratings, and reviews left by users regarding our products, services, or experiences.
  8. Social Media Information: If you choose to connect your social media accounts with our platform, we may collect data from these platforms, subject to their respective privacy policies.
  9. Product Information: Data about the products you show interest in, view, or purchase on our website, including preferences and browsing history.

We obtain this information through direct user input forms, web analytics tools, tracking technologies (like cookies), and third-party data providers who assist us in improving our services.

Cookies

Our website uses cookies to enhance your online experience:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website, enabling features like login, navigation, and page rendering.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: These help us understand how users interact with our site by providing insights on performance metrics, visitor behavior, and trends.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes are met, we securely delete or anonymize your information. Here’s a breakdown:

  1. Legal Requirements: We may need to keep certain data to comply with tax regulations, financial reporting obligations, or legal claims.
  2. Business Needs: Data retention periods are determined by our legitimate business interests, including improving services, conducting market research, and providing better user experiences.
  3. User Consent: For some cases, we rely on your explicit consent for data retention beyond the initial purpose of collection.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: We use encryption protocols to secure data both in transit (HTTPS) and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process sensitive information on our behalf.
  3. Access Control: Strict access controls are in place to ensure that only authorized personnel can access personal data.
  4. Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

Our services are not intentionally designed for children under the age of 18 (or a lower age as required by applicable law). We do not knowingly collect or solicit personal information from minors, and we encourage parents and guardians to take an active role in their children’s online activities.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain exceptions.
  4. Restriction: The right to limit the processing of your personal data in specific circumstances.
  5. Data Portability: The right to receive a copy of your personal data in a structured format, portable to another system.
  6. Objection: The right to object to the processing of your personal data for marketing or other purposes.
  7. Non-Discrimination: You have the right to take legal action if you believe we have discriminated against you based on certain personal characteristics.
  8. Appeals and Complaints: You can file an appeal or complaint with our privacy team regarding this policy or our data handling practices.
  9. Withdrawal of Consent: You have the right to withdraw your consent for us to process your personal data at any time, except where we have a legal basis for continuing the processing.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via our website, and revised policies will be posted here. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Information

For any questions regarding this policy, requests for data access or correction, or to unsubscribe from marketing communications, please contact us:

We are committed to addressing your concerns and inquiries promptly.